Terms & Conditions

NEOLISTING TECHNOLOGIES LLC – Terms & Conditions

Effective Date: January, 2nd 2025

These Terms and Conditions (“Terms”) govern the relationship between NEOLISTING TECHNOLOGIES LLC (“Company,” “we,” “us,” or “our”) and individuals/ professionals or businesses (“Customer,” “Client,” or “you”) who participate in our lead generation and appointment-setting services. By purchasing, accessing, or using our services, you agree to be bound by these Terms.

1. Services & Lead Delivery

NEOLISTING TECHNOLOGIES LLC provides digital services such as website design, graphic design, and online marketing services for small businesses.

• All leads are generated through proprietary marketing and outreach systems.
• Leads may be ISA-verified and may include notes, call recordings, or qualification details when available.
• Leads are delivered based on the Client’s selected service area, campaign configuration, and availability.
• Lead volume and delivery timelines may vary due to market conditions, seasonality, inventory levels, and campaign performance.
• Live call transfers or booked appointments are provided when available but are not guaranteed at all times.

2. Packages, Pricing & Term

• NEOLISTING TECHNOLOGIES LLC offers various service packages, pilot programs, and custom plans.
• Pricing, lead quantities, timelines, and service scope may change from time to time and will be outlined in the Client’s written agreement, invoice, or proposal.
• Any estimates provided are projections only and not guarantees.
• Service terms begin upon payment confirmation and campaign activation, unless otherwise agreed in writing.

3. Fees & Payment Terms

• All fees are flat-fee service fees for marketing, technology, labor, and lead generation services.
• NEOLISTING TECHNOLOGIES LLC does not charge commissions, referral fees, or success-based fees unless explicitly stated in a separate written agreement.
• Fees are payable in advance unless otherwise agreed in writing.
• Accepted payment methods may include e-transfer, credit card, Wise.com, or other approved methods.
• Failure to submit payment may delay or suspend service activation.

4. No Performance Guarantee

NEOLISTING TECHNOLOGIES LLC does not guarantee:

• Closings, listings, transactions, or commissions
• Conversion rates or response rates
• Prospect readiness or timing to transact

Lead generation performance depends on multiple factors, including Client responsiveness, follow-up speed, sales skill, market conditions, and pricing strategy. Variability in outcomes does not constitute grounds for refunds or disputes.

5. Refunds, Cancellations & Chargebacks

All payments made to NEOLISTING TECHNOLOGIES LLC are final and non-refundable, unless otherwise explicitly stated in writing.

No refunds, credits, or replacements will be issued for leads that are unworked, unresponsive, or lost due to Client inaction, delayed follow-up, failure to engage, or failure to respond within a reasonable timeframe. Inaction exceeding 30 consecutive days shall constitute abandonment of service.

Client may terminate participation with one (1) month written notice. Termination does not entitle the Client to any refund for setup fees, unused services, partially delivered services, or remaining lead balances.

Once services have commenced, all setup fees, technology costs, advertising spend, labor costs, and delivered leads are strictly non-refundable.

Any chargeback, payment dispute, or payment reversal initiated after service activation is considered a breach of these Terms. In such cases:

• NEOLISTING TECHNOLOGIES LLC may immediately suspend all services
• All services rendered and leads delivered prior to the dispute are deemed earned and payable
• The Client agrees to reimburse NEOLISTING TECHNOLOGIES LLC for chargeback fees, administrative costs, and collection expenses incurred

By activating services, the Client acknowledges that dissatisfaction with lead outcomes, prospect behavior, or conversion results does not justify refunds or disputes.

6. Lead Replacement Policy

Leads may be eligible for replacement only if reported within 24 hours of delivery and only if they meet one of the following criteria:

• Disconnected or invalid phone number
• Clearly incorrect or duplicate contact information
• Unverifiable or fraudulent contact details

Leads will not be replaced for lack of interest, timing objections, price objections, or failure to convert.

7. Client Responsibilities

The Client agrees to:

• Actively and professionally work all assigned leads
• Follow up in a timely manner using best practices
• Notify NEOLISTING TECHNOLOGIES LLC in writing of any brokerage, license, or contact information changes

Failure to meet these responsibilities may result in reduced lead allocation, service suspension, or termination without refund.

8. Confidentiality & Data Use

All lead data, scripts, systems, and processes provided by NEOLISTING TECHNOLOGIES LLC are confidential and proprietary.

The Client agrees not to:

• Share, resell, or redistribute leads
• Misuse or reverse-engineer Company systems
• Use lead data outside the scope of the agreed services

Violations may result in immediate termination and legal action.

9. Prohibited Activities

Clients must not engage in unethical, misleading, fraudulent, or unlawful conduct involving leads or prospects. Any misuse of services may result in termination and potential legal remedies.

10. Modifications to Terms

NEOLISTING TECHNOLOGIES LLC reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website. Continued use of services constitutes acceptance of the revised Terms.

11. Agreement Acceptance

Participation in onboarding, payment submission, campaign activation, receipt of leads, or access to services constitutes full acknowledgment and acceptance of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of USA AND Canada, without regard to conflict of law principles.

Privacy & Cookies Policy

Effective Date: January, 2^nd 2025

At NEOLISTING TECHNOLOGIES LLC, we respect your privacy and are committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, store, and safeguard your information when you interact with our website, services, and programs. By using our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, city, province, or postal code

Business Information

• Brokerage name, license details, and target service areas

Lead & Service Data

• Information gathered during lead qualification, verification calls, appointment scheduling, and internal notes
• Calls may be recorded for quality assurance and lead verification purposes

Website & Technical Data

• IP address, browser type, device information, pages visited, and interaction data

2. How We Use Your Information

We use your information to:

• Deliver and verify qualified leads within your selected service area
• Communicate service updates, confirmations, and relevant offers
• Process payments and manage billing
• Improve our website, services, and lead-generation programs
• Comply with applicable legal and regulatory requirements

3. Information Sharing

We do not sell your personal information.

We may share information only:

• With trusted third-party service providers assisting with lead delivery, CRM tools, payment processing, or communications
• When required by law, regulation, court order, or government authority
• In connection with a business transfer such as a merger, acquisition, or sale of assets

All third parties are required to maintain confidentiality and data security standards.

4. Data Storage & Security

• Personal information is stored on secure servers with restricted access
• We use administrative, technical, and physical safeguards to protect your data
• While we take strong precautions, no internet transmission is 100% secure, and absolute security cannot be guaranteed

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law, contractual obligations, or regulatory compliance.

6. Your Rights

You have the right to:

• Access and request a copy of your personal information
• Request corrections to inaccurate or incomplete data
• Request deletion of personal data, subject to legal or contractual requirements
• Withdraw consent for marketing communications at any time

Requests can be made using the contact details below.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve user experience
• Analyze website traffic and performance

You may disable cookies through your browser settings; however, some website features may not function properly.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing personal information.

9. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Email: info@theneolisting.com
Phone: (385) 988-6621